OUR STORY

RxSOLVE CONFLICT has offices in Los Angeles (where Paul has practiced cardiology for 25+ years) and Nashville (where Jeff currently lives and practices anesthesia, after having spent most of his career working in the San Francisco Bay Area).

Jeff and Paul first met during medical training. Over the years, in addition to clinical practice, each became a trusted physician leader within his own medical group, on hospital medical staffs and in hospital administrative roles, including Board membership. They witnessed some healthcare teams succeed through collaboration, while others were crippled by poor communication and recurrent conflict. As their careers progressed, Jeff and Paul found themselves wanting to better understand the roots of communication breakdown and conflict with the goal of creating safer and more productive healthcare workplaces.

Both served as hospital Chief Medical Officers just prior to and during the Covid pandemic. They began a regular correspondence centering on the challenges between and among physicians, hospital-related groups and other healthcare stakeholders. In addition to many common experiences, they recognized a shared philosophical approach to communication and conflict resolution, as well as a desire to bring their experience and knowledge to help others.

During the ensuing two years, each became formally trained in conflict resolution and communication training. Paul took mediation training at The Straus Institute for Dispute Resolution at Pepperdine's Caruso School of Law. Jeff completed mediation training through the Center for Understanding in Conflict. This training, along with his MBA from The Wharton School, deepened Jeff's understanding of both the financial and emotional returns realized by highly collaborative organizations.

Having held leadership roles across the healthcare spectrum, Jeff and Paul repeatedly saw the paucity of resources to effectively address and engage conflict in healthcare. Driven to make a difference, they joined forces… creating RxSOLVE CONFLICT.