WHY ENGAGE AND MANAGE CONFLICT

It is well-documented that unresolved conflicts within healthcare leadership can compromise the quality and safety of patient care, leading to potential errors, adverse events, and suboptimal outcomes.

The Joint Commission's Standards LD.01.03.01 and LD.02.04.01 require hospitals to effectively manage conflicts between leadership groups and individuals working in the hospital, fostering a collaborative environment to protect the well-being of patients.

By addressing conflicts through collaborative communication, hospitals can enhance decision-making processes, strengthen teamwork and continuously improve the quality and safety of care delivered to patients.