Why Us

WHY US

Experience You Can Trust

Drs. Natterson and Stuart have over 50 combined clinical and administrative years of experience wearing many hats in healthcare, which has given them a unique and valuable 360 degree viewpoint regarding the needs, concerns and perspectives of different stakeholders. This experience has also afforded Drs. Natterson and Stuart the knowledge and judgment necessary to provide actionable insights and establish trust among different stakeholders.

Expertise to Support Organizational Priorities

Drs. Natterson and Stuart have significant expertise to support these organizational priorities:

Accreditation
Just Culture and Wellness
Cost Reduction
Team Productivity
Quality and Safety Initiatives

Paul Natterson, MD

Paul Natterson is a board certified cardiologist with more than 25 years of clinical experience in practice at Saint John's Health Center in Santa Monica CA. He has extensive experience in both hospital and medical staff leadership. Past positions have included hospital Medical Staff President and Vice President, hospital Chief Medical Officer, and member of the hospital Board of Directors. He has also served as President and Medical Director of Pacific Heart Institute, currently an 18 cardiologist private practice. His interest in conflict management and dispute resolution ultimately led to mediation training, including coursework at the Straus Institute for Dispute Resolution at the Pepperdine University.

Jeff Stuart, MD, MBA

Jeff Stuart is an experienced physician executive whose roles have included leadership of a private medical group, Medical Director and Board Member of multiple surgery centers, and 3 years as the Chief Medical Officer of Washington Healthcare System in Fremont, CA. His three decades of experience, including having served as a hospital CMO through the pandemic, have given him extensive experience in operational planning, creating communication strategies and mitigating conflict in high stress unpredictable settings. Dr. Stuart has completed mediation training at the Center for Understanding in Conflict in Marin County, CA. A board certified anesthesiologist, he also holds an MBA from The Wharton School.

OUR STORY

RxSOLVE CONFLICT has offices in Los Angeles (where Paul has practiced cardiology for 25+ years) and Nashville (where Jeff currently lives and practices anesthesia, after having spent most of his career working in the San Francisco Bay Area).

Jeff and Paul first met during medical training. Over the years, in addition to clinical practice, each became a trusted physician leader within his own medical group, on hospital medical staffs and in hospital administrative roles, including Board membership. They witnessed some healthcare teams succeed through collaboration, while others were crippled by poor communication and recurrent conflict. As their careers progressed, Jeff and Paul found themselves wanting to better understand the roots of communication breakdown and conflict with the goal of creating safer and more productive healthcare workplaces.

Both served as hospital Chief Medical Officers just prior to and during the Covid pandemic. They began a regular correspondence centering on the challenges between and among physicians, hospital-related groups and other healthcare stakeholders. In addition to many common experiences, they recognized a shared philosophical approach to communication and conflict resolution, as well as a desire to bring their experience and knowledge to help others.

During the ensuing two years, each became formally trained in conflict resolution and communication training. Paul took mediation training at The Straus Institute for Dispute Resolution at Pepperdine's Caruso School of Law. Jeff completed mediation training through the Center for Understanding in Conflict. This training, along with his MBA from The Wharton School, deepened Jeff's understanding of both the financial and emotional returns realized by highly collaborative organizations.